Case Study: a multi-million dollar financial services company enhances user experience and security with Persistent Systems' cloud-based identity management solution

Financial Services Leader Enhances User Experience and Security with Customized Cloud-Based Identity Management System

A multi-million dollar financial services company was struggling with a fragmented identity management system that required users to maintain unique credentials for each application, creating significant friction and security risks. Their existing legacy identity management product required manual effort and could not integrate with their cloud applications or multi-factor authentication provider. Persistent Systems was engaged to address these challenges.

Persistent Systems deployed a customized solution using Oracle Access Manager and Oracle Identity Manager, which included creating a custom authentication model for MFA and integrating legacy products with cloud infrastructure using AWS RDS. This provided a unified single sign-on (SSO) experience, significantly enhancing security and the end-user experience. The solution led to a measurable decrease in support requests for locked accounts and password resets, allowing the client to manage their identity system efficiently and focus on other business priorities.