Case Study: Exide Life Insurance achieves faster onboarding and agility with Persistent Systems

Exide Life Insurance leverages API-first microservice business architecture to optimize business operations and achieve organizational agility

Persistent Systems helped Exide Life Insurance address slow customer onboarding, manual operations, and delays in rolling out new product features. Exide Life needed a more agile way to manage policy issuance and servicing, reduce data entry mistakes, and move away from a centralized rules engine and legacy workflow approach.

Persistent Systems implemented an API-first, microservices-based customer onboarding platform with rules management, workflow automation, seamless integration to internal and external systems, and audit/trace capabilities. The solution reduced turnaround time from weeks to days, lowered operational effort and data entry errors, sped up go-to-market for new products and offers, and made it easier to scale components and add new systems.

Exide Life Insurance

Bharat Krishnamurthy

Chief Technology Officer