Case Study: Appian achieves faster identity theft incident management with Persistent Systems

Enterprise Grade Digital Transformation Solutions for a Global Asset Management Firm

Appian needed an identity theft incident management solution that could support a workflow-driven process for creating, verifying, and approving incidents, along with reporting and dashboards for filtering by date range, category, and severity. Persistent Systems was engaged to design and build the solution using the Appian platform.

Persistent Systems implemented the solution with Appian 16.3 and Oracle DB, creating role-based workflows, Appian reports with Excel download capability, and dashboards for incident summaries. The engagement streamlined incident tracking and approval management, improved process efficiency, and delivered a scalable design with rapid implementation, helping reduce turnaround time and save $1M in less than 12 months.

Appian