Case Study: a leading global claims management and outsourcing company achieves faster claims settlement with Persistent Systems and AWS

Enabling touchless claims management and accelerating settlement for a global claims management company with AWS Services

Persistent Systems worked with a leading global claims management and outsourcing company that manages more than $18B in insurance claims across 70 countries each year. After a series of acquisitions, the customer was left with a fragmented application landscape made up of disparate claims systems, siloed teams, and inefficient operations that increased turnaround time, maintenance overhead, and complexity across more than 50 applications and 150 components.

Persistent Systems addressed these challenges by taking end-to-end ownership of digital transformation across multiple platforms and technology stacks, using AWS Migration Services and its ExtenSURE framework to modernize legacy applications, improve monitoring, and create a 24x7 support model. The result was a more touchless claims management experience with better efficiency, less downtime, improved customer satisfaction and policy retention, year-on-year productivity gains, and a plan to cut annual operating costs by 33% over the next two years through further hybrid-cloud optimization.