Case Study: a leading IT service management and unified endpoint management company achieves 46% cost savings with Persistent Systems

Eliminating direct and indirect costs while ensuring profitability through Persistent’s risk free support transition

Persistent Systems helped a leading IT service management and unified endpoint management company that serves more than 45,000 business customers. The customer needed a way to manage non-strategic products that were consuming critical engineering bandwidth, while still protecting recurring revenue, maintaining strong margins, and supporting key customer relationships.

Persistent Systems addressed this by taking over engineering for more than 70 products through a scalable, end-to-end support model, along with product carve-out and professional services. Using its proprietary #NextJump solution and an Innovation Hub, Persistent Systems enabled a risk-free transition with zero impact to existing customers, supporting about 25% of products across 150+ enterprise customers and $100M+ in revenue, while driving an estimated 60% time and effort savings, 46% cost savings in year one, and 95% CSAT.