Case Study: Research and Technology Firm improves data operations and automation with Persistent Systems

Data operations and business process automation strategy assessment for an education technology provider

Persistent Systems worked with a Research and Technology Firm in the education industry to assess data operations and business process automation for its undergraduate college marketing engine. The customer was struggling with a legacy data system that caused performance issues, relied on manual business processes, and could not support the company’s growth plans into new markets.

Persistent Systems conducted a detailed pain point analysis, including 30 on-site interviews across 12 teams, to identify gaps in data processing, analytics, and automation. The engagement uncovered 80 pain points across 7 areas, prioritized them by impacted teams, and delivered 4 clear contract initiatives with recommendations to improve pipeline resilience and scalability, including making the analytics ingestion pipeline more elastic in the cloud and increasing scalability ten-fold.