Case Study: CNA accelerates workflow automation with Persistent Systems

CNA accelerates workflow automation with Persistent

CNA needed to deliver high-quality, speed-to-market solutions for internal stakeholders such as underwriters, underwriter technicians, and operational analysts. Their daily work was highly manual, repetitive, and supported by decentralized communications, creating opportunities for improvement in workflow efficiency. Persistent Systems helped address these challenges, using Appian-powered workflow solutions to streamline operations.

Working with Persistent Systems and Appian, CNA consolidated repetitive standard procedures and automated manual processes to improve business operations. The result was a much faster path from automation idea to application, reducing delivery time from months to weeks. CNA also noted that Persistent Systems was highly agile and creative in addressing project delivery challenges.

CNA

Binh Tang

Application Development Director