Case Study: a leading regional bank boosts digital transaction volume by 20% with Persistent Systems

Boosting Digital Transaction Volume by 20% With New Enterprise Payments Strategy

The customer, a leading regional bank in the southeast U.S., faced operational challenges after a series of acquisitions and required a unified enterprise payments strategy to integrate systems and improve its competitive edge. The bank engaged vendor Persistent Systems to establish this new function and develop a strategic roadmap to address these integration issues and enhance customer experience.

Persistent Systems deployed its domain expertise and a sophisticated framework to overhaul the bank's payments operations, focusing on governance, strategy, and emerging technologies. The solution included tailored training and cross-departmental collaboration, which led to a projected 30% improvement in customer onboarding efficiency, a 25% reduction in system downtime, and a 20% increase in digital transaction volume.