Case Study: Blue Dart Express achieves real-time partner coordination and faster onboarding with Persistent Systems

Blue Dart Express Connects with Partners in Real-Time for Greater Partner Coordination

Blue Dart Express, a major logistics provider in India, needed a way to connect with its partners in real time as e-commerce growth and customer expectations for live shipment tracking and notifications increased. Persistent Systems helped address this challenge by supporting partner integration and real-time messaging capabilities for more efficient partner coordination.

Persistent Systems implemented a scalable integration platform using canonical data models, open-source data transformation components, and support for protocols such as AS2, SFTP, FTP, XML, CSV, JSON, EDIFACT, and EDI X12. The solution enabled faster partner onboarding, real-time and batch message exchange, audit logging, retries, and throttling, helping Blue Dart improve operational efficiency, deliver uninterrupted service during peak periods, and reduce operational overhead.

Blue Dart Express

Manoj Madhavan

Chief Information Officer