Case Study: Australian Fast Charging Technology Company improves customer experience with Persistent Systems and Salesforce

Australian Fast Charging Technology Company Improves CX with Salesforce

An Australian fast charging technology company faced significant operational hurdles due to its rapid global growth. Its sales, service, and manufacturing processes were hampered by manual data handling in spreadsheets, leading to a lack of real-time visibility, fragmented customer information, and inefficient communication. Persistent Systems was engaged to help unify these disparate systems and improve the customer experience.

Persistent Systems implemented a two-phase solution using Salesforce Sales Cloud, Service Cloud, and Experience Cloud. This provided a centralized platform for global lead management, real-time executive dashboards, and a streamlined service process with a customer community portal. The solution gave the company a 360-degree customer view, standardized global CX processes, and significantly improved operational efficiency for sustained growth.