Case Study: a US financial services firm reduces ticket volumes by 40% with Persistent Systems' AI-driven service management

AI-driven service management for leading US financial services firm results in a 40% reduction in ticket volumes

The client, a US financial services firm, sought to address operational complexity and poor customer experience stemming from siloed systems and a lack of streamlined processes following several acquisitions. To tackle this, the vendor, Persistent Systems, partnered with the firm to implement a transformative AI-enabled IT service and asset management solution.

Persistent Systems deployed a centralized service management platform from SummitAI, integrated it with existing systems, and established an automation-driven operations center. This AI-driven solution, which leveraged ITIL processes and Azure Cloud, resulted in a 40% reduction in ticket volumes and achieved 50% savings on operational expenses for the client.