Case Study: a leading eCommerce company achieves a 40% increase in sales revenue with Persistent Systems

Accelerating time-to-market with seamless omnichannel experience for US multimedia leader

Persistent Systems helped a leading eCommerce Company that struggled with a cumbersome sales assistance request process and tightly coupled opportunity management. The customer needed a simpler way to select contextual data, create assistance requests, and manage sales records without constant back-and-forth navigation, using Salesforce-based tools and ecommerce workflows.

Persistent Systems extended the ecommerce store community to support additional products, rebuilt the user interface for a more unified experience, and configured Salesforce Commerce Cloud, Experience Cloud, Sales Cloud, Service Cloud, and CPQ workflows with APEX, Visualforce, and custom integrations. The result was a 150% increase in monthly orders year over year, a 50% reduction in sales turnaround time, a 40% increase in sales revenue, and a 25% reduction in customer service issues.