Case Study: a non-profit medical facility and academic center improves operational efficiency and reduces billing time with Persistent Systems' Digital Front Door

A leading US hospital improves operational efficiencies and reduces billing time with Digital Front Door

Persistent Systems helped a non-profit medical facility and an academic center serving more than 250,000 patients a year overcome the limitations of a legacy platform that made appointment scheduling, bill payments, and health record management difficult. The hospital also lacked centralized control, customization, and visibility into analytics, while manual workflows were slow, error-prone, and contributed to revenue leakage.

Persistent Systems built a Digital Front Door using Unqork and integrated it with internal and third-party systems to create a single digital entry point for patients. The HIPAA- and PCI-DSS-compliant solution enabled access to health records, bill payment, virtual visit scheduling, and form handling, resulting in 100% data accuracy for patient records, a 30% increase in external user participation, and a 40% reduction in billing processing time.