Case Study: a leading transport management firm cuts TCO by 25% with Persistent Systems Salesforce modernization

a leading transport management firm cuts TCO by 25% with Persistent Systems

A leading transport management software provider faced challenges scaling its fragmented Salesforce ecosystem, which resulted in disconnected workflows, manual processes, and rising operational costs. To support its growth and improve customer experiences, the firm partnered with Persistent Systems for a Salesforce modernization initiative.

Persistent Systems streamlined the platform by removing unnecessary plugins and maximizing out-of-the-box Salesforce capabilities. They redesigned a legacy application for better partner onboarding and built a clear modernization roadmap. The results included a 25% reduction in total cost of ownership, an additional 10% savings from license optimization, and the consolidation of three products onto a unified platform. This modernization effort significantly improved platform stability and customer service delivery.