Case Study: a leading Malaysian wireless network service provider boosts operational efficiency with Persistent Systems

A leading Malaysian wireless network service provider boosts operational efficiency with Persistent Systems

A leading Malaysian wireless network service provider faced operational inefficiencies due to its complex, multi-vendor wireless network, which was managed by over 20 different Element Management Systems. The lack of a unified view made it difficult for its Network Operation Center (NOC) to monitor systems and resolve issues within required SLAs. To address this, the provider partnered with Persistent Systems to implement a centralized service assurance solution.

Persistent Systems implemented a vendor-neutral service assurance platform leveraging IBM's Telco Network Cloud Manager. This provided a single pane of glass for monitoring, automated event correlation, and ticket assignment. The solution drastically reduced the NOC team's workload by automatically grouping 83% of daily events and automating 30% of trouble tickets, which resulted in a 50% estimated reduction in workload and tripled the team's capacity for handling events.