Case Study: Large Claims Management Company achieves $2M in new business with Persistent Systems digital claims transformation

A large claims management company captures new businesses worth $2 million with digital transformation

The Large Claims Management Company is a global claims management and outsourcing leader handling more than $18B in insurance claims across 70 countries each year. After multiple acquisitions left it with disparate claims systems, fragmented business flows, siloed teams, and slower claims processing, it turned to Persistent Systems for help modernizing its environment and improving reporting, productivity, and time-to-market.

Persistent Systems implemented a unified, collaboration-focused claims management system on Appian, built on a unified data model, along with a mobile application for catastrophe response, risk assessment, KYC, financial list screening, and site assessment. The new digital platform helped the customer win $2 million in new business, influence $3 million in annual revenue, cut catastrophe response time by 60%, and speed claims settlements through a more efficient virtual workforce.