Case Study: Big Sandy Superstore increases qualified leads and store sales with PERQ's Ask a Question text tool

Big Sandy Superstore Gets More Qualified Shoppers With “ask a Question” Text Tool

Big Sandy Superstore wanted a better way to engage website visitors and build relationships before they came into the store. The retailer said getting shoppers to interact on the site and stay there longer was a major challenge, and it needed a way to measure that engagement more clearly.

Big Sandy Superstore added PERQ’s Web Conversion Solution, including the Ask a Question text tool and appliance assessments, to capture and follow up with leads online. Within two months, it closed more than 330 in-store sales from shoppers who asked a question online, doubled the number of leads ready to talk to a salesperson, and converted texting leads at 30.84%. The retailer also reported 17:00 time on site for PERQ leads, an average ticket of $1,360.67, and more than $1.6 million a month in sales influenced by PERQ.

Big Sandy Superstore

Bryan Scott

President