Case Study: Zoom achieves smarter, faster workflows with Perplexity API

Zoom saves 6 hours per employee each week with Perplexity

Zoom Video Communications sought to enhance its AI Companion within the Zoom Workplace platform by enabling in-app web search. The challenge was to provide users with access to real-time, external information without forcing them to switch contexts to a separate search engine, which disrupts focus and slows workflows. To address this, Zoom partnered with Perplexity and integrated its API.

By implementing Perplexity's API, Zoom AI Companion gained the ability to retrieve up-to-date web intelligence, provide citations for its answers, and deliver highly accurate results natively within its unified user experience. This solution saved employees an estimated six hours per week by streamlining information search and reducing context-switching. Perplexity's integration was critical in helping Zoom build user trust with AI and gain a competitive edge by offering these advanced features at no additional cost to its customers.

Zoom Video Communications