Case Study: London Stock Exchange Group enhances wealth management UX with Perpetual

London Stock Exchange Group redesigns 15 key experiences with Perpetual

The London Stock Exchange Group (LSEG) faced the challenge of an outdated user experience on its flagship LSEG ONE wealth management terminal, which was causing customer attrition and frequent complaints about finding information. To modernize the platform and retain its leading market position, LSEG engaged vendor Perpetual to redesign and simplify the user experience.

Perpetual conducted a UX audit, developed a custom design system, and redesigned 15 of the platform's most-used experiences. Through iterative user testing and detailed documentation, Perpetual helped implement improved data visualizations and streamlined navigation. This resulted in measurable improvements in user engagement and client retention for LSEG, solidifying LSEG ONE's position as the world's top wealth management platform.

London Stock Exchange Group (lseg)