Case Study: Greenville Electric achieves reliable remote equipment monitoring with Perle IRG LTE Routers

Greenville Electric reduces unscheduled generator service calls with Perle IRG LTE Routers

Greenville Electric, a company that sells and maintains Cummins generators, needed a reliable method to remotely monitor generator equipment to fulfill service level agreements. Their challenge was reducing unscheduled service calls and moving away from dependency on unreliable client networks for data gathering. Perle addressed this challenge with its IRG LTE Routers.

The solution from Perle involved installing LTE Routers with AT&T data SIMs at each generator site. These routers transmit critical data like oil pressure, temperature, and maintenance alarms to headquarters over a dedicated cellular connection. This gave Greenville Electric a flexible, independent, and reliable remote monitoring system. As a result, the company reduced the need for physical dispatches and unnecessary service calls, ensuring proactive maintenance and increased customer satisfaction.

Greenville Electric