Case Study: Marugame Udon halves staff turnover and hires 500 in 12 months with Perkbox

Marugame Udon Cooking up a winning culture with Perkbox

Marugame Udon is a fast-growing Japanese restaurant brand that launched in the UK in 2021 and expanded rapidly to multiple locations with 457 employees. As a new business that started during the COVID-19 pandemic, Marugame Udon faced high staff turnover, recruitment challenges and overwhelmed teams, so they turned to Perkbox’s rewards, recognition and wellbeing platform to build a stronger employee proposition.

Perkbox provided a single integrated app for recognition, instant Reward points, wellbeing content and HR-system integrations (e.g., Fourth Hospitality), enabling managers to issue incentives quickly and reducing administrative overhead. The Perkbox solution drove 93% usage at launch, helped Marugame Udon hire 500 people in 12 months, and more than halved staff turnover, with broad improvements in people metrics over the last 6–12 months.

Marugame Udon

Nicki Sahota

Head of People