Case Study: Capito achieves 85% employee engagement and boosts hybrid workforce morale with Perkbox

Capito Maintaining communication and morale with a hybrid workforce throughout the pandemic

Capito, a 30-year-old technology services provider with around 100 employees across Edinburgh and Aberdeen, faced the twin challenges of sustaining morale and maintaining communication for a hybrid workforce during the pandemic while also managing device shortages and urgent hardware deliveries. To support recognition, communication and employee wellbeing they adopted the Perkbox platform (Perks, Recognition, Insights) to help celebrate achievements, reinforce values and keep teams connected.

Using Perkbox’s recognition and perks tools, Capito encouraged value-based shout-outs, boosted engagement and coordinated initiatives such as agile desk bookings, mountain meetings and a “daily mile,” while also mobilising customers to donate unwanted hardware for redistribution to those in need. Perkbox helped drive measurable impact: 85% employee engagement and 900+ perks redeemed since launch, alongside Capito’s successful collection, refurbishment and free redistribution of donated kit.

Capito

Mark Gibson

Managing Director