Case Study: India's largest proptech company achieves 75% faster response times with Periskope

How India's largest PropTech manages 5000+ WhatsApp Groups with Periskope

The customer, a large Indian proptech company, faced a challenge managing over 5,000 client WhatsApp groups. With no visibility into conversations and a fully manual process for coordinating site visits, their teams struggled with inefficiencies and an inability to track queries. They turned to Periskope for a solution to manage their WhatsApp communication at scale.

Periskope implemented a central platform that enabled over 50 agents to manage all WhatsApp groups from a single connected number. The solution automated thousands of daily messages and converted queries into trackable tickets. This resulted in a 75% reduction in response times and a 32% increase in buyer visits booked for the customer.