Case Study: a leading B2B payment provider achieves faster WhatsApp support and higher NPS with Periskope

How an Indonesian Fintech manages 800+ daily queries on client WhatsApp groups

A leading B2B payment provider in Indonesia faced significant challenges manually handling over 800 daily customer queries on WhatsApp groups. The process of tracking messages and creating tickets in HubSpot was slow, causing delays in resolving time-sensitive payment issues and making it difficult to prioritize and track support requests. They turned to Periskope for a solution.

Periskope provided a multi-agent inbox for WhatsApp group management, integrated with HubSpot to automate ticket creation. This allowed 25 agents to collaborate efficiently and use AI to flag important messages. As a result, the firm now manages over 800 daily queries with a guaranteed turnaround time of under 15 minutes, achieving an 8-point increase in customer NPS within three months.