Case Study: Service Express achieves agile, scalable analytics and predictive insights with Periscope Data

Service Express - Customer Case Study

Service Express, a 25-year leader in on-site data center maintenance that recently surpassed $100M in annual revenue after a 2017 acquisition, faced rapid headcount and business growth that outpaced its one-person analytics setup. To scale analytics across the company and move beyond Excel and legacy finance tools, Service Express adopted Periscope Data’s analytics platform (integrated with AWS) to support broader, faster BI and data-driven decision making.

Periscope Data provided a unified platform that consolidated Salesforce, R models, SQL Server reports and other sources into a single source of truth, enabling quick, visual dashboards and scorecards and supporting predictive models for contract “deletions.” The vendor’s solution cut report and scorecard development time dramatically (the team estimates previous tools would have taken roughly 10× longer), delivered real‑time dashboards for leadership, improved analyst productivity, and earned strong employee feedback — with plans to expand Periscope Data usage internally and externally.

Service Express

Jim Carson

Senior Business Intelligence Analyst