Case Study: Nonbank Mortgage Lender Saves 180 Hours Monthly with PerformLine

How a nonbank mortgage lender uses PerformLine

Nonbank Mortgage Lender, a national nonbank mortgage lender, needed a scalable way to monitor nearly 1,500 loan officers’ social media activity for regulatory and brand compliance. Its small compliance team was struggling to keep up with manual review processes, making it difficult to maintain consistent oversight across multiple channels. PerformLine helped address this challenge with automated social media monitoring.

Using PerformLine’s discovery, social media monitoring, and Pro Services support, the lender monitored and scored more than 280,000 social media assets across six platforms, including TikTok, Twitter, LinkedIn, Facebook, Instagram, and YouTube. PerformLine’s QA team reviewed flagged items and escalated only 1% to the lender’s compliance team, saving 180 hours per month and freeing staff to focus on higher-priority compliance work, strategic planning, and training.