Case Study: Yorktel achieves 50% faster commission processing with Performio

Yorktel/ Caregility replaces Xactly and reduces commission processing time by 50%

Yorktel, a video managed IT services company that spun out its telehealth platform Caregility, faced payroll and HR pain from their legacy commission system Xactly: no FTP option, manual file uploads, slow calculation times (over ten minutes), and poor customer support. After evaluating CaptivateIQ, QCommission, and Performio, Yorktel selected Performio to address these issues.

Performio implemented an automated commission import process, flexible plan handling and intuitive dashboards, replacing manual uploads and rigid terminology. The result: 170 users on Performio (sales reps, managers and HR), a 50% reduction in commission processing time, elimination of overpayment errors, higher rep adoption and confidence in payouts, and strong “white glove” customer support from Performio.

Yorktel

Lauren Wechsler

Human Resource Specialist