Case Study: Service Express achieves better commission reports and happier sales reps with Performio

Service Express cuts commission error fixes from a day and a half to near zero with Performio

Service Express, a company providing third-party data center maintenance, was struggling with an outdated in-house commission system. As the company grew, the manual process became cumbersome and time-consuming, requiring significant intervention each month and at the start of each fiscal year. They needed a more manageable ICM software solution to handle complex commission plans and transition administration from accounting to HR, leading them to partner with Performio.

Performio provided a solution that was visually appealing and easy to administer, capable of handling Service Express's complicated commission scenarios with ease. The implementation resulted in better, more detailed commission reports for sales reps and a significant reduction in administrative time. Errors became a "non-event" as processes were automated, saving approximately a day and a half of labor each month. The sales team provided great feedback on the new system's clarity, which helps them do their jobs better.

Service Express