Case Study: Enova boosts outbound sales and compliance with Performance Technology Partners

Enova boosts sales by $1.1 million with Performance Technology Partners

Enova, a multinational company creating innovative financial products, faced challenges with outdated contact center systems that hindered customer management and scalability. They partnered with Performance Technology Partners (PTP) to assess their technology and implement a new solution.

PTP implemented an agile, intelligent outbound dialing system for Enova that featured intelligent interaction routing and remained compliant with regulations. This solution from Performance Technology Partners resulted in a $1.1 million increase in sales from inbound communications and a $7.7 million increase in collections, alongside improved customer satisfaction and agent retention.

Enova