Case Study: Tom Raffield streamlines sales and order management with Performa IT

Tom Raffield doubles in size with Performa IT

Tom Raffield, a high-end luxury furniture manufacturer, faced the challenge of scaling its order management and sales processes for both its B2B trade and B2C retail customers. Their obstacle was a lack of a unified system that could integrate with their existing Unleashed inventory platform and Shopify website, leading to inefficient manual data handling through spreadsheets. They engaged Performa IT to find a solution.

Performa IT implemented a Sales Cloud solution integrated with Unleashed and Shopify via Zapier, creating a single platform for all customer data and order management. This automation dramatically improved order processing speed, enhanced customer service, and enabled more targeted marketing campaigns. The results were significant, with Performa IT's solution leading to lower training costs and enabling the business to double in size.

Tom Raffield