Case Study: Secret Escapes strengthens customer service and data integration with Performa IT

Secret Escapes delivers Salesforce integration in 2 months with Performa IT

Secret Escapes, a luxury travel brand, faced a significant challenge integrating its Salesforce platform with AWS and a new third-party marketing tool after moving away from Marketing Cloud. With a reduced internal team and a hard deadline for their Salesforce contract renewal, they urgently needed a cost-effective solution to avoid losing critical customer data. They engaged the services of Performa IT for their Salesforce and broader technical expertise.

Performa IT implemented a DevOps integration of AWS data into Salesforce, working seamlessly as an extension of the customer's own team. The project was delivered successfully within a couple of months, ensuring no data was lost and providing a stable foundation for future enhancements. As a result, Secret Escapes agents handled pandemic-related booking changes more efficiently, and the company was so impressed they adopted Performa IT as their ongoing Service Cloud Delivery team.

Secret Escapes