Case Study: CNet achieves peace of mind and protected Salesforce integrations with Performa IT

CNET avoids Salesforce release disruption 3 times a year with Performa IT

CNET, a major provider of technical education certifications for the digital infrastructure industry, relied heavily on its highly customized Salesforce platform. Their challenge was that Salesforce's frequent update releases posed a significant risk to their custom integrations, particularly a critical link to their global website, which could result in system downtime and missed customer enquiries. They engaged Performa IT to mitigate this risk.

Performa IT implemented a proactive "release watchdog" service to review all upcoming Salesforce updates. Using a sandbox environment, they previewed the impact of each release, amended and tested necessary custom integrations, and deployed the changes. This solution ensured platform resilience and prevented costly disruptions, such as when Salesforce required a custom domain name. The service provided CNET with peace of mind, eliminated the risks associated with updates, and allowed them to focus on strategic growth.

CNET