Case Study: World-leading engineering firm reduces field service admin and site visits with Performa IT's Native Video solution

a world-leading engineering firm cuts field admin time by 25% with Performa IT

A world-leading engineering firm faced challenges in reducing the administrative burden on its field engineers and eliminating unnecessary, costly site visits. The vendor, Performa IT, employed the Native Video platform and its Alfred transcription assistant to address these issues.

Performa IT integrated the Alfred tool with the client's existing Salesforce instance to transform spoken reports into text, automatically creating executive summaries. This solution drastically reduced admin time and increased efficiency for field agents. The vendor also implemented a video submission feature for remote diagnosis, which helped eliminate the need for many expensive call-outs, saving the company thousands annually.