Case Study: a large retail bank improves digital app quality and release velocity with Perforce and Infosys

Large Retail Bank boosts automated testing to 80% with Perforce

A large retail bank faced significant challenges due to its reliance on manual testing, which limited its device coverage and caused over 100 defects to escape into production with every release. This resulted in a poor user experience, low app ratings, and a loss of customers to competitors with better digital offerings. Perforce, through its Perfecto service, was engaged to address these issues.

Perforce and Infosys implemented an end-to-end solution featuring a high level of test automation and a 24/7 cloud-based Continuous Quality Lab. This allowed the bank to execute tests across a full suite of real devices. The results included moving to 80% test automation, increasing device coverage to 32 devices, and achieving a 60% reduction in escaped defects. This turnaround led to an award-winning digital app, providing a competitive advantage and driving customer growth.