Case Study: Rochester Regional Health achieves better patient access and self-service with Perficient

Rochester Regional Health boosts online scheduling 26% with Perficient

Rochester Regional Health, an integrated health services organization, needed to modernize its digital experience to better serve patients and drive revenue. Their legacy Sitecore system was creating friction, and they sought to improve online appointment booking, search, and find care experiences across their many locations. They engaged vendor Perficient for a strategic assessment and to design a digital roadmap.

Perficient implemented a comprehensive solution, migrating the client to a headless Sitecore XM Cloud platform and unifying 24 websites into one cohesive experience. They integrated Coveo for AI-powered search and achieved a critical real-time appointment booking integration with Epic. The results were profound, including a 26% increase in online appointment scheduling, a 69% patient portal sign-up conversion rate, and over $79,000 in monthly call center savings from self-service. Perficient's work also earned Rochester Regional Health several industry awards for digital impact.

Rochester Regional Health