Case Study: Oregon’s Office of the Long Term Care Ombudsman reduces paper use and speeds case processing with PerfectApps

Oregon’s Office of the Long Term Care Ombudsman - Customer Case Study

The customer, Oregon’s Office of the Long Term Care Ombudsman, faced challenges with a manual, paper-based process for tracking complaints from long-term care facilities. This system was error-prone, caused significant delays in case processing, and made it difficult to ensure compliance with constantly changing regulations. The office needed a more efficient and accurate way for its volunteers to report and manage cases.

PerfectApps provided a no-code solution to automate the workflow and reporting process. The results were significant, including a two-thirds reduction in paper use, a dramatic decrease in case processing time, and a 500% improvement in reporting accuracy. Volunteer numbers also increased by 30% as the professional staff could now easily support a larger team with the automated system from PerfectApps.

Oregon’s Office of the Long Term Care Ombudsman

Mary Jaeger

Oregon’s Office of the Long Term Care Ombudsman