Case Study: Cook & Talbot improves client updates and efficiency with Perfect Portal

How Perfect Portal has helped the firm keep both itself and its clients up to date

Cook & Talbot, a small traditional law firm with a 120-year history, faced challenges in meeting modern client demands for real-time updates and improving its efficiency and digital marketing profile. To support its growth plans, the firm partnered with vendor Perfect Portal to implement its app-based client portal and case management system.

By using Perfect Portal's app, Cook & Talbot automated client communications, providing real-time notifications that significantly reduced manual update requests by 15-20% and decreased telephone traffic by approximately 15%. The solution from Perfect Portal also helped the firm win a major referral agreement and better secure new business, differentiating it from local competitors through a modern, client-centric platform.

Cook & Talbot

Mark Lloyd

Director