Case Study: City of Utica, NY achieves a modern, easily navigable, easy-to-manage website with Percussion CM1

City of Utica, NY - Customer Case Study

The City of Utica, NY came to Percussion with an outdated, hard-to-manage municipal website and no in-house webmaster or design team. After evaluating options, the city selected Percussion and its CM1 platform to deliver an easy-to-use CMS that nontechnical staff could learn quickly and use to maintain a modern site.

Percussion implemented its Coach To Live process—turning concepts into wireframes and templates—redesigning and streamlining the site so content could be added reliably and navigation improved. The Percussion CM1 solution exceeded expectations, gave the City of Utica a fresh, easily navigated foundation for future development, and provided ongoing support that enabled staff to manage the site without dedicated developers.

City of Utica, NY