Case Study: Washington Conservation Action achieves a fully integrated supporter engagement system with Percolator Consulting

Washington Environmental Council cuts manual work and speeds email and donation processing with Percolator Consulting

Washington Environmental Council, a nonprofit statewide environmental advocacy organization, faced significant challenges with its outdated and unsupported Salesforce database, while its sibling organization used a separate Luminate system. This dual-CRM setup led to data integrity issues, broken reports, and excessive manual work, preventing the staff from getting a complete view of their supporters and hindering their core engagement activities. Percolator Consulting was engaged to address these critical operational inefficiencies.

Percolator Consulting implemented a comprehensive solution by first migrating the customer to a new Salesforce Nonprofit Success Pack (NPSP) instance and integrating new applications for donations, email, and events. They then consolidated the data from both organizations into this single, master database. The results provided profound efficiency gains, drastically reducing the time required for tasks like processing donations and sending emails. The new, fully-integrated system with Salesforce at the center led to much higher staff adoption and now enables supporter engagement instead of costing valuable time.

Washington Environmental Council