Case Study: Thich Nhat Hanh Foundation unifies global donations and communications with Percolator Consulting

Thich Nhat Hanh Foundation migrates 5M records and saves 2+ hours per email campaign with Percolator Consulting

The Thich Nhat Hanh Foundation, supporting a global mindfulness community, faced significant challenges in managing donations from over 103 countries and communicating with followers across numerous siloed databases. This complexity led to data duplication, inefficient processes, and difficulty providing a unified donor experience. They engaged Percolator Consulting to help transition their fundraising and communications into a Salesforce system.

Percolator Consulting implemented a phased solution using Salesforce's Nonprofit Success Pack (NPSP), migrating over five million records. They integrated Fundraise Up for smoother, multi-currency donation processing and Mailchimp for targeted communications. The results included saving at least two hours per email campaign, a seamless transition for subscribers, and an increase of over 24,780 new subscribers, all while achieving greater internal harmony and efficiency.

Thich Nhat Hanh Foundation