Case Study: Sacred Heart Community Service expands essential services and community engagement with Percolator Consulting and Salesforce

Sacred Heart Community Service speeds $11M in financial aid delivery with Percolator Consulting

Sacred Heart Community Service, a nonprofit organization providing essential services and community support, faced significant operational challenges with seven disconnected, siloed systems. This made it difficult to manage constituents, volunteers, and donors, and to report on their impact. They partnered with Percolator Consulting to find a new, unified solution built on the Salesforce platform, specifically the Nonprofit Success Pack (NPSP).

Percolator Consulting implemented a comprehensive Salesforce solution that automated key processes, including financial aid distribution and volunteer intake. This resulted in measurable impacts, such as enabling the distribution of $11M in aid in just three days during the pandemic and permanently increasing daily food box distribution by 50%. The new system provided a unified view of constituents, streamlined operations, and allowed the same number of staff to serve a significantly larger number of people efficiently.

Sacred Heart Community Service