Case Study: North Cascades Institute streamlines meals and lodging with Percolator Consulting

North Cascades Institute improves meal planning and room assignments with Percolator Consulting

North Cascades Institute, an outdoor recreation and conservation nonprofit, faced operational challenges in managing meal planning and lodging for its Environmental Learning Center. Their kitchen staff struggled with inaccurate, outdated meal count reports from Salesforce, while their aging custom room assignment system needed modernization. They partnered with Percolator Consulting to develop a Salesforce-based solution to streamline these processes.

Percolator Consulting implemented a custom, real-time meal report accessible to kitchen staff via an iPad and rebuilt the lodging system using Lightning Web Components. This provided the kitchen with up-to-the-minute data on dietary restrictions and headcounts and gave program staff an intuitive, drag-and-drop calendar for room assignments. The solution restored harmony for staff by eliminating reporting delays and inaccuracies and made the registration process significantly easier for users, as detailed by Percolator Consulting.

North Cascades Institute