Case Study: First Nations Technology Council scales technology training with Percolator Consulting

First Nations Technology Council triples class offerings and serves 800+ students with Percolator Consulting

The First Nations Technology Council, an Indigenous-led NGO providing free digital skills training, faced significant operational challenges after a period of rapid growth. Their existing Salesforce system had minimal customizations, leading to poor data integrity, inefficient manual processes for student management, and difficulty reporting to funders. Percolator Consulting was engaged to help them scale their processes and better leverage their technology.

Percolator Consulting implemented a customized Salesforce solution that automated key processes, including online student applications and government reporting. This dramatically increased efficiency, allowing the Technology Council to triple its class offerings and serve over 800 students. The solution also codified critical relationship-building steps and provided instant access to data and reporting, all on a single platform.

First Nations Technology Council