Case Study: Center for Action and Contemplation achieves powerful e-commerce with Percolator Consulting

Center for Action and Contemplation sells 2,000 books in its first presale with Percolator Consulting

The Center for Action and Contemplation (CAC), a faith-based education center, faced challenges with its outdated and disconnected e-commerce and data systems. Their platforms, including 3dcart and Salesforce, did not integrate, causing operational inefficiencies and preventing a unified view of customer engagement. Percolator Consulting was engaged to help select and implement a new e-commerce solution that could integrate with Salesforce and meet their specific needs for both online and in-person sales.

Percolator Consulting recommended and implemented Shopify for its affordability, feature set, and ease of use, integrated with Salesforce using Zapier middleware and custom code. The results were transformative: CAC gained a powerful, unified e-commerce system that streamlined operations. This led to a dramatic reduction in financial reconciliation time, from 12 people-hours to just 30 minutes, and enabled successful new features like presales, which sold 2,000 books in their first offering.

Center for Action and Contemplation (CAC)