Case Study: Mount Pleasant Group of Cemeteries achieves faster, more accurate records management with Perceptive Software, Inc.'s Perceptive Content

Mount Pleasant Group of Cemeteries - Customer Case Study

Mount Pleasant Group of Cemeteries, a Toronto-based organization managing 10 cemeteries, five crematoria and multiple visitation centers, was struggling with a fragile, paper-based records process. Its manual system made it difficult to retrieve long-retained burial records quickly, created duplicate versions across locations, and increased the risk of human error, storage costs and record deterioration.

Perceptive Software, Inc implemented Perceptive Content for document management, imaging and workflow, integrated with Microsoft Dynamics. The solution centralized records into one repository, enabled instant access to lot cards and related documents from anywhere, and reduced physical storage needs. As a result, Mount Pleasant Group of Cemeteries improved customer service, streamlined operations and increased accuracy, with staff able to answer questions in a couple of clicks instead of waiting around 10 minutes for documents.

Mount Pleasant Group of Cemeteries