Case Study: Jones-Onslow Electric Membership Corporation improves customer service and document security with Perceptive Software, Inc.

Jones-Onslow Electric Membership Corporation- Customer Case Study

Jones-Onslow Electric Membership Corporation, an electric distribution cooperative serving more than 54,000 homes and businesses, struggled to manage over 200,000 customer service applications and engineering records stored in paper files. Working with Perceptive Software, Inc, the company chose ImageNow to make documents easier to access, secure, and share across its customer service and engineering departments.

Perceptive Software, Inc implemented ImageNow, CaptureNow, and related tools to digitize, automatically index, and integrate documents with Jones-Onslow’s CIS system. The result was instant document retrieval, better interoffice collaboration, stronger security, and improved business continuity; the company also imported 15,000 staking sheets and now manages about 3,000 new documents per month electronically.

Jones-Onslow Electric Membership Corporation