Case Study: 3M Australia achieves faster, more efficient document processing with Perceptive Software, Inc.

3M Australia - Customer Case Study

3M Australia, a manufacturing business with large customer service and accounts payable operations, was struggling with a paper-heavy order process built around fax machines, manual filing, and slow retrieval of records. The inefficiency was limiting productivity and customer service, while also making regulatory retention and auditing more cumbersome. 3M chose Perceptive Software, Inc and its ImageNow content and process management solution to address these challenges.

Perceptive Software, Inc implemented ImageNow and Perceptive Software eForms to digitize incoming orders, automate order changes, improve document tracking, and give users secure access to records across Australia, New Zealand, and Singapore. The results included A$170,000 in first-year savings, freeing up office space, reassigning two full-time employees within four weeks, faster order resolution, easier audits, and stronger content security and compliance.

3M