Case Study: Leading Biotechnology Company achieves streamlined, automated IRT delivery and greater patient and supply‑chain visibility with Perceptive

Increase Efficiencies through Effective IRT Partnering

Leading Biotechnology Company needed to streamline its interactive response technology (IRT) delivery to ensure alignment between study teams, improve visibility into patient and supply-chain data, and leverage automation to boost end-to-end efficiency. To address long requirement cycles, heavy custom programming needs, and lengthy user-acceptance testing, the company engaged Perceptive to provide an IRT business solution combining technology, process standards, and services.

Perceptive implemented a standards-based IRT solution—defining core, sponsor, and protocol-level standards, aligning delivery teams by therapeutic area, and establishing governance and process templates—so the platform could be adapted to protocols without custom coding. The approach delivered measurable efficiencies (core standards covering roughly 80% of typical functionality, sponsor 15%, protocol-specific 5%), improved data visibility and automation, and reduced time for requirements gathering, custom programming, and UAT, increasing overall IRT delivery efficiency.