Case Study: WIV Wein International AG achieves a 70% reduction in order-to-delivery time with Pepperi

WIV cuts delivery time by 70% with Pepperi

WIV Wein International AG, the world’s leading wine distributor, runs an extensive B2C operation with over 600 field reps who sell wines via home visits and tastings. The company had outgrown a paper-based order process that caused order-to-delivery times of up to ten days and needed a modern e‑commerce sales tool that integrated with its SAP ECC 6.0 ERP, improved manager-to-field communication, and delivered richer customer information.

WIV implemented the Pepperi mobile sales app with consumer-centric ordering workflows, geo-based rep allocation, a 360° customer view, personalized offers, offline capability, and real-time SAP integration. The change cut order-to-delivery time by 70%, enabled high-end e-catalog presentations with up‑sell/cross‑sell recommendations, eliminated field-order errors, and delivered strong ROI that led WIV to standardize Pepperi across its UK and Denmark operations.

WIV Wein International AG

Steffen Hauger

Director CRM