Case Study: Kimberly‑Clark increases sales team productivity and streamlines order-to-cash with Pepperi

Kimberly-Clark increases sales team productivity & improves order-to-cash process with Pepperi

Kimberly‑Clark, a global leader in personal care and consumer essentials, needed to digitally transform its Israel field sales operation to turn reps into business partners and improve visibility across the order‑to‑cash process. Key challenges included enabling remote, offline order taking, supporting complex Distribution‑Pricing‑Shelving‑Merchandising (DPSM) workflows per customer profile, integrating with SAP, and delivering on‑the‑go sales insights and KPIs.

Kimberly‑Clark implemented Pepperi’s enterprise cloud platform for online/offline order capture, configurable back‑office workflows, and secure ERP integration. About 100 sales reps now use Pepperi to access dashboards and actionable insights, yielding a 10% reduction in customer location visits, a 1% drop in back‑office support calls, a 10% increase in in‑store orders, and a 6.4% improvement in shelf availability for key items.

Kimberly-Clark

Rajeev Kapur

VP Commercial Transformation